We have high standards, and we expect that you do too. For that reason we will do our utmost to ensure that your visit to NORDartDESIGN is enjoyable.

Contact us
You may e-mail questions to us at info@nordartdesign.com and we will help you as quickly and efficiently as possible. We appreciate your comments and any suggestions you might have to improve our site or your shopping experience. For questions regarding orders, e-mail us at orders@nordartdesign.com.

Types of Payment Accepted
NORDartDESIGN uses PayPal, an eBay Company that enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.

How to Order
When you seen an item you would like to purchase, specify the size or color (if applicable), then click "add to cart." This takes you to the "View Cart" page. Confirm the item you selected is listed in the box. Click "continue shopping" to continue shopping or "checkout" to begin the purchasing process.

To remove an item from your cart, go to the "View Cart" page (see button on upper right). Click on the ‘remove’ link next to the item you wish to remove. Continue shopping or proceed to Checkout.

When you check out, you will be asked for your name, e-mail and billing address, shipping method, ship to address, and credit card information. You will then be shown the total amount of your order including sales tax and shipping charges (if applicable). Please review all information for accuracy before clicking "Process My Order." If you need to change or correct anything, go back to the previous pages and make the necessary changes and reinitiate the checkout process.

Once you have submitted your order, it cannot be changed or canceled, since we try to process orders as quickly as possible. Once your order is submitted, an order confirmation page should automatically appear on your screen; if you do not see this page, then your order has not been received. Please resubmit. If we encounter problems processing your order, we will notify you as soon as possible.

After ordering, you will receive an e-mail confirmation within 72 hours which will include a delivery confirmation number for tracking purposes. Orders are shipped within 2-3 business days.

Merchandise Availability
Because our items are exclusive, handmade, and often one-of-a-kind, availability will vary greatly. If there is an item you like that is not available, or you would like something in a different size, e-mail us at info@nordartdesign.com and we will try to accommodate your request. Special orders will take about 4 weeks.

Sales Tax
In compliance with regulations of the State of Indiana, applicable sales tax is automatically calculated based on order merchandise value for shipments to residents of Indiana. Shipments to other destinations are not charged sales tax.

Shipping Charges & Delivery
All merchandise is shipped Priority Mail with Delivery Confirmation. Shipping charges are $5.00 for orders under $200. For orders of $200 or more, shipping is free. Should you like your merchandise delivered by UPS Overnight Air, a flat fee of $20 applies for delivery in the 48 contiguous United States. For Alaska and Hawaii, the fee is $30.

Tracking Your Order
To track your Priority Mail order, go to http://www.usps.com/shipping/trackandconfirm.htm
and type in your tracking number.

Returns
We are proud of our offerings and want you to be fully satisfied. If your expectations are not met for any reason and you wish to return or exchange an unused item (with the exception of linens), you may mail it back within 30 days of receipt. Returned items must be in new, unused condition in their original packaging. Insure the package for its whole value and ship the package pre-paid to:

NORDartDESIGN
P.O. Box 7045
Bloomington, IN 47407-7045

Please keep your postal and insurance receipts. Credit in the amount of the purchase price, excluding shipping, will be issued to the same credit card account as used in the original purchase. Please allow 30 business days from the day of return for the credit to be processed.